Returns and Policies
We are sure you will love your item, but if you are not 100% satisfied we're here to help!
We sell out of items quickly, but exchanges can be made when stock is available! Send us a quick email (see Contact tab below) and we'll let you know what is currently available! Please note: exchange items can be held for one week from the date of a customer email, which means the return item must arrive at our warehouse within 7 days of the exchange email. If your exchange item is available, simply follow the instructions on the Exchange Card (found in your original package) and include the Exchange Card in your exchange package. We'll take care of the rest! (Please see returns section (just below) for further instructions and information on returning an item.)
If you would like to return an item for a refund of the item amount, simply send your item in original packaging (not worn, used, washed, or damaged) to the address on the return card (found in your original package), and listed just below. Include the completed return card in your return package. *If your return card has been misplaced, you can email us via our contact tab (found below) to receive a return form to your email OR include a note with all the following information: Order #, Your Name, Your Email, Website Purchased From, Item Name, Item Price at Purchase, Shipping Price for Single Item at Purchase, Reason for Return (i.e. too large), Mark as a "Return".) To speed the refund process, make sure all information is filled out and correct on the return card. Please note: If ES Item was purchased on a daily deal site, customer has 14 days (from the time USPS shipping status shows "delivered") to return the purchase for a credit/debit card refund. Please note: returns post-marked after the 14 day period will be refunded with Store Credit equal to the value of the item at the time of purchase. Store credit will be sent to the customer email provided on the return card in the form of a checkout code that can be used in a single online purchase at . No refunds/exchanges after 60 days of purchase.
Postage, shipping, and handling are non-refundable. If item pricing has changed since time of original purchase, item return/exchange will be executed in the amount of the original purchase price. Returns and exchanges for items purchased on our site, must be postmarked within 14 days of item receipt, as listed by USPS. Please note: Items must be in original condition with all tags and original packaging. Items that appear to have been worn, used, or damaged cannot be accepted for returns, nor exchanges. Please allow up to 14 days for returns/exchanges to be processed.
Order cancellations can be made for any reason seen fit by Eyelet Skye, who will notify customer of order cancellation via email provided at checkout. To cancel an order, customer may contact Eyelet Skye, via email found on this website's Contact page, before item has shipped. Once item has shipped, order is finalized and cannot be cancelled.
Please send all packages, prepaid, with return/exchange card, to:
- Eyelet Skye
- Attn Return or Exchange Dept.
- 750 S Main Street, Ste 104
- Bountiful, UT 84010
EyeletSkye.com purchases will ship within 5-7 business days.